ActivEngage has added a suite of AI tools designed to increase the quantity and quality of inbound and outbound engagements and relay each customer’s intent. +
A Dealer Savvy review of 100 U.S. dealership websites finds 84 are effectively invisible to ChatGPT and other AI-powered tools consumers use to research and select vehicles. +
Only 25% of Americans surveyed for Cox Automotive’s 16th annual Car Buyer Journey report used AI tools along their path to purchase, but that group outpaced all others in reporting the highest levels of satisfaction. +
A CDK survey finds more dealers are familiar with and investing in AI-powered tools, particularly those designed to address communication, scheduling and workload issues. +
Spyne’s Sanjay Varnwal believes auto retail’s embrace of AI tools should inspire other industries to invest in solutions designed to autonomously and efficiently engage consumers. +
An international survey conducted by Indeed’s Hiring Lab finds 80% of respondents who use AI on the job say it allows them to spend an extra hour per day on higher-value work. +
Founder Jim Lawrence announced the launch of ImagineMyDreamCar, a new AI-driven lead generation platform designed to help dealers target “ultra-high-net-worth” clientele. +
Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +
AI expert Devin Daly believes the fractured nature of dealership operations means “generic” solutions like ChatGPT may be helpful but can’t create the “control layer” dealers need. +
When humans differ with AI colleagues, whose opinion should prevail? CXOtoday editors find that, by some metrics, “board observer” technology already has the edge. +
