BizzyCar has expanded beyond recall-driven campaigns with Service Engine, a new AI platform designed to autonomously find, engage, schedule and follow up with customers. +
A CDK survey finds more dealers are familiar with and investing in AI-powered tools, particularly those designed to address communication, scheduling and workload issues. +
Insider Monkey ranks Cerence AI at No. 8 on its list of “10 AI Stocks Under $20 to Buy Now” ahead of the company’s planned debut of new dealer- and customer-facing agents at CES 2026. +
Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +
Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +
Toma’s new Safeguards tool was designed to detect and reroute irate customers. It launches alongside Inbox, a new dashboard that displays every queued call, voicemail and text. +
BLiNK AI has integrated with Tekion, adding a multifaceted automated customer engagement solution to Tekion’s APC platform to streamline service workflows. +
VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +
VMS co-CEO and former Ford executive David Prusinski wants to give every dealer the opportunity to provide concierge-level service to commercial clients without relying on factory-provided tools. +
Commercial vehicle dealers tell Equipment Finance News’s Quinn Donoghue that AI is moving the needle at their stores by helping their sales teams work smarter and faster. +
