CDK analysts say the popularity of AI among dealership workers and cybercriminals has created a significant gap between usage and governance. +

Shoppers are deciding whether to buy from you long before they enter the CRM. CarEdge’s Zach Shefska shares seven keys to playing and winning in the AI arena. +

Acquire Agent was built to engage customers and move the conversation toward scheduling an appointment before they can shop their offer to competing dealerships. +