Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +
vAuto will leverage the power of AI to enhance the trade-in appraisal and service lane sourcing processes and generate instant offers for quality units with UVeye’s “MRI for cars.” +
PCMI’s new Claims Intelligence framework was designed to add efficiency to the claims adjudication process by combining the powers of AI and automation. +
Experian’s 2025 U.S. Identity & Fraud Report finds AI is in use by more than one-third of surveyed service providers, but advanced technology has yet to outpace obstacles to adoption. +
Sophus3’s Scott Gairns joins Keyloop’s Drivetime podcast to discuss how AI is rapidly transforming the selection and purchase process and giving service providers reams of rich data.
Dealers can now submit credit applications directly into Algebrik One, an AI-powered decision tool, to secure financing and receive compliant loan docs, all without leaving the AppOne interface. +
Capital One’s Dealer Navigator platform now features ProtectID, a new solution that uses AI to gauge risk by combining soft pulls with fraud models and deep data insights. +
Len Short of Lotlinx lists five ways dealers are using predictive modeling, a core aspect of AI, to improve efficiency and make more accurate forecasts and data-driven decisions. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
Cox Automotive reports the number of dealers offering a fully online transaction has doubled in the past two years, resulting in a more efficient process increasingly driven by AI-powered tools. +
