Ready to put up your feet and let automation take over? Not so fast, says Launch Lab’s Mike Morgan, who shares a three-step process to make your customer data AI-ready. +

A new data integration allows Spyne’s conversational agent to operate within current Dealertrack DMS workflows for mutual dealership customers. +

New tools have enhanced bad actors’ ability to expose personal information about dealership leaders. AI expert James Lawrence shares an action plan. +

Agents built to fill service bays offer an ideal first foray into AI. Jim Lawrence helps maximize your ROI with three principles of management science from an unlikely source. +

QoreAI’s unified data infrastructure platform was purpose-built for automotive retail and features Lokam.ai as its first native agentic application partner. +

Lokam.ai, a new, voice-first, AI-powered sales and service platform built for dealerships and backed by its first customer, World Auto Group, is now online. +

Ava AI by Get My Auto promises improved efficiency and customer satisfaction by leveraging AI to move all the functions of a traditional DMS and CRM onto one interface. +

Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +

AI expert Devin Daly believes the fractured nature of dealership operations means “generic” solutions like ChatGPT may be helpful but can’t create the “control layer” dealers need. +

The newest addition to DAS Technology’s Consumer Data and Experience Platform is AI-powered, “hyper-personalized” videos designed to help dealers engage car shoppers with tailored content. +