Agents built to fill service bays offer an ideal first foray into AI. Jim Lawrence helps maximize your ROI with three principles of management science from an unlikely source. +
Lokam.ai, a new, voice-first, AI-powered sales and service platform built for dealerships and backed by its first customer, World Auto Group, is now online. +
Toma’s new Safeguards tool was designed to detect and reroute irate customers. It launches alongside Inbox, a new dashboard that displays every queued call, voicemail and text. +
