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Sep. 5, 2026

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opinion

  • Frosch: Put AI to Work Before VSC Losses Compound

    Meramec Secure’s Mike Frosch identifies three high-priority use cases for AI-based anomaly detection in a new white paper published by Warranty News. +

    Aug. 14, 2026
  • Opinion: Taylorism Meets Service Retention in the AI Age

    Agents built to fill service bays offer an ideal first foray into AI. Jim Lawrence helps maximize your ROI with three principles of management science from an unlikely source. +

    Jun. 23, 2026
  • Harness the Chaos: Why AI Is No Longer Optional

    CarEdge’s Zach Shefska takes readers inside the live test of 100 dealerships that proved AI is critical to engaging car shoppers — and giving them an accurate price — in real time. +

    May. 26, 2026
  • Lawrence: WTF Are GEO and AEO?

    How do GEO and AEO differ from SEO — and are dealers SOL? Learn how a few simple changes can radically improve your AI search results with expert Jim Lawrence. +

    May. 12, 2026
  • Opinion: AI Will End the Manual Review Trap

    The manual review process is the last great bottleneck for dealers and auto finance sources. Attorney Tom Oscherwitz is counting on agentic AI to clear it. +

    Apr. 1, 2026
  • Opinion: Empathic AI Can Break the 10-Unit Ceiling

    An abundance of new tools is giving dealers AI fatigue. Here’s how to determine which will effectively engage customers and move the sales needle at your store. +

    Feb. 3, 2026
  • Schafer: AI Posers Help Dealers Chat — Not Sell

    Is your “intelligent” new AI tool selling more vehicles or just chatting away? Expert identifies the two key attributes that separate dealer-facing platforms from generic solutions. +

    Jan. 20, 2026
  • Opinion: Dealers Set Standard for AI Adoption

    Spyne’s Sanjay Varnwal believes auto retail’s embrace of AI tools should inspire other industries to invest in solutions designed to autonomously and efficiently engage consumers. +

    Dec. 30, 2025
  • Editorial: Why AI Is Taking Seats on Company Boards

    When humans differ with AI colleagues, whose opinion should prevail? CXOtoday editors find that, by some metrics, “board observer” technology already has the edge. +

    Dec. 8, 2025
  • Opinion: AI Helps Dealers Deliver Proactive Service

    VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +

    Nov. 17, 2025
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