A new Impel report cites high rates of unanswered calls and mishandled leads, lost revenue and low winback rates to make the case for agentic AI as the next operating standard in automotive retail. +
Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +
CDK’s latest survey of customers who have recently sought maintenance and repair work yielded mostly positive results — particularly for dealers. +
