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Jul. 25, 2026

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service retention

  • Q2 Spyne Report Finds AI Has Entered a New, More ‘Consequential’ Phase

    Analysts say dealers can gain a competitive advantage by connecting AI-powered tools to customer, inventory, pricing and service data. +

    Jul. 21, 2026

  • Schouten: Data Suggests AI Can Offset Service Retention Losses

    Ikon Technologies’ Christopher Schouten says AI routing is helping dealers retain more service customers as the industry average for dropped calls stands at 13%. +

    Jul. 7, 2026

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