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Operations /
Editorial: Why AI Is Taking Seats on Company Boards
When humans differ with AI colleagues, whose opinion should prevail? CXOtoday editors find that, by some metrics, “board observer” technology already has the edge. +
Training /
How AI Teaches Sales Teams to Fish
Jamie Shapiro and Jeff Rabkin launched Wowza Dealership AI to give sales professionals and managers a competitive edge in an increasingly data- and content-driven market. +
Sales & Marketing, Service /
Numa’s Smart Inbox Uses AI to Add Context to Calls
Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +

Service /
New Toma Agent Senses Customer Frustration
Toma’s new Safeguards tool was designed to detect and reroute irate customers. It launches alongside Inbox, a new dashboard that displays every queued call, voicemail and text. +
Sales & Marketing /
Survey: 97% of Car Shoppers Say AI Will Influence Decision
A new Cars.com survey of U.S. car shoppers finds 44% are already using AI-powered search tools built into online marketplaces and 97% believe AI will affect their vehicle selection. +
Service /
Integration Gives Tekion Dealers BLiNK AI Service Engagement
BLiNK AI has integrated with Tekion, adding a multifaceted automated customer engagement solution to Tekion’s APC platform to streamline service workflows. +

CarGurus Adds Dealer-Facing AI Pricing Tool