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Service /
New Toma Agent Senses Customer Frustration
Toma’s new Safeguards tool was designed to detect and reroute irate customers. It launches alongside Inbox, a new dashboard that displays every queued call, voicemail and text. +
Sales & Marketing /
Survey: 97% of Car Shoppers Say AI Will Influence Decision
A new Cars.com survey of U.S. car shoppers finds 44% are already using AI-powered search tools built into online marketplaces and 97% believe AI will affect their vehicle selection. +
Service /
Integration Gives Tekion Dealers BLiNK AI Service Engagement
BLiNK AI has integrated with Tekion, adding a multifaceted automated customer engagement solution to Tekion’s APC platform to streamline service workflows. +

Sales & Marketing /
Team Velocity, VINCUE Partner to Automate Trade Cycle
Team Velocity and VINCUE have partnered to launch Trade Cycle Intelligence, a new, AI-based solution designed to target and engage customers who may be in the market for a new vehicle. +
Service /
Opinion: AI Helps Dealers Deliver Proactive Service
VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +
Finance, Sales & Marketing /
CarGurus Adds Dealer-Facing AI Pricing Tool
CarGurus dealers now have access to PriceVantage, a new tool designed to use machine learning to deliver pricing recommendations based in part on shopper behavior and inventory datasets. +

Opinion: Yes, Nvidia’s Value Is Sky High. Buy It Anyway.