voAIce announced the acquisition of TheCRM, a move that combines voAIce’s suite of AI-powered tools with TheCRM’s live data infrastructure in a unified system. +

AutoRaptor’s AI-powered CRM now features Payment Penciling and Shop-by-Payment, a two-pronged integrated desking experience with a “powerful” new quoting and deal structuring module. +

Reynolds and Reynolds has partnered with Intermedia to add real-time phone call activity to its proprietary unified data layer, enhancing a number of AI-powered tools. +

Ava AI by Get My Auto promises improved efficiency and customer satisfaction by leveraging AI to move all the functions of a traditional DMS and CRM onto one interface. +

Cars.com and Salesforce are testing DealerCloud, the companies’ new customer relationship management system, at California’s Del Grande Dealer Group ahead of a wider release. +

An abundance of new tools is giving dealers AI fatigue. Here’s how to determine which will effectively engage customers and move the sales needle at your store. +

Fullpath is beta testing its Agentic CRM with a select group of dealers and will demo the new, AI-powered customer relationship management system at NADA 2026. +

Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +

The newest addition to DAS Technology’s Consumer Data and Experience Platform is AI-powered, “hyper-personalized” videos designed to help dealers engage car shoppers with tailored content. +

DriveCentric has devised a “next-gen” CRM strategy to break down technology silos and manage the entire dealership customer lifecycle on one flexible platform. +