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Oct. 22, 2026

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customer engagement

  • New CallSource AI Concierge Built to Eliminate Missed Service Calls

    CallSource Automotive has launched Zylo, a concierge built upon Spyne’s Vini AI platform and designed to work in concert with human service advisors. +

    Aug. 4, 2026
  • Conversica Launches AI Platform to Unify Dealer Data and ‘Activate’ Revenue

    Conversica has launched Ignite, an AI-native platform built to unify valuable customer, vehicle, sales, service and conversation data from existing dealer systems. +

    Jul. 27, 2026
  • Phone Ninjas Combines AI Sales Coaching With Human Review

    A major platform update gives Phone Ninjas users new insights — including performance gaps — based on their actual conversations with customers. +

    Jul. 27, 2026
  • QoreAI, ID Privacy AI Partner to Power Autonomous Sales and Service Engagement

    A new partnership combines QoreAI’s unified data layer with ID Privacy AI’s autonomous lead follow-up, service retention and recall outreach agents. +

    Jun. 26, 2026
  • Spyne Integrates Vini AI With VinSolutions

    Spyne and Cox Automotive have joined forces to automate CRM updates with real-time data generated by Vini AI’s sales and service calling, chat, scheduling and follow-up communication suite. +

    Jun. 23, 2026
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