Lokam.ai, a new, voice-first, AI-powered sales and service platform built for dealerships and backed by its first customer, World Auto Group, is now online. +
Nordis Technologies COO Nicole Miller has added the role of president to her duties as founder and CEO Ronnie Selinger steps back from leading day-to-day operations to focus on long-term strategy. +
Nordis Technologies has released a new, free guide for owners of auto dealerships and other businesses in need of an AI implementation action plan. +
A CDK survey finds more dealers are familiar with and investing in AI-powered tools, particularly those designed to address communication, scheduling and workload issues. +
Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +
ID Privacy AI announced the addition of a fully autonomous, voice-first agentic AI workforce to its BDC Pro platform, offering dealers enhanced customer communications at numerous touchpoints. +
Fullpath reports the majority of car buyers and lessees are comfortable with AI and a partial or fully online transaction, raising expectations for a seamless dealership experience. +
In a new article for Digital Dealer, David Boice says a hybrid online/instore sales model is now not only the norm but the expected experience for today’s consumers. +
A PwC report finds the appetite for an omnichannel online/in-person buying experience remains “insatiable” among a growing contingent of tech-savvy customers. +
