AI Agents Are Your Toughest Customers

Jul. 19, 2026

AI Agents Are Your Toughest Customers

Jun. 9, 2026 |

Zach Shefska tells his dealer dad and CarEdge co-founder Ray Shefska how a room full of car dealers reacted to a live mystery-shopping demo in which AI agents revealed broad disparities in pricing accuracy.

Tags: agentic AI, CarEdge, deceptive tactics, mystery shop, price, Ray Shefska, Zach Shefska

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